What is the Identity Document Verification?

Identity verification ensures that there is a real person behind a process and proves that they are who they claim to be.

During the Identity Document Verification, we collect, analyse, and verify your identity document, such as your passport or national ID card.

ID Verification Description

The ID Verification procedure consists of two or three steps depending on what type of document you use:

  • Passport: The first step will be to take a picture of your passport main page. If successful, you will be taken to the second step where you will need to complete a Face Identification. For this, please adjust your phone accordingly for your face to fit in an oval which will appear on your screen. The checks can even include a biometric age evaluation and comparing that to the date provided in a document.
  • ID card: You will be asked to take photos of the front and back of your document as the first and second step. The third step is Face Identification (as described above).

Why is my Verification declined?

Your verification could fail due to poor quality of the photos taken. Please ensure that the photos are of good quality and taken with a good light arrangement to make sure your face is clearly seen.

During the verification process, please ensure that both pages of the passport are clearly visible, that your fingers do not cover any part of the passport page, and please make sure to leave a 1 cm edge around the passport during the verification.

In addition, please bear in mind that you cannot go through the Verification procedure via a video call or by showing photos to the camera.

Finally, do not let anyone be around you during the verification process as their presence can also be the reason of a failed verification.

What to do if my verification has failed and it wasn’t for obvious reasons?

Please contact us at support@altpay.uk .