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Knowledge base
General
AltPay account opening
3
All about ID Verification
Registration for Business account
What happens when my registration is completed?
Making payments
9
What If the beneficiary name is too long?
If It looks like you have entered an invalid IBAN
How to change beneficiary details
How to repeat a payment?
Where to check payment status?
View all 9
Managing my account
12
How to find my Wallet details?
What if the statement is not downloading?
Adding a new user
How to change a Director
How to manage notifications?
View all 12
Cards
15
How long do I have to wait for the ordered Physical or Virtual card?
How many cards can be ordered for one account?
How to top up my card?
What is the static password or 3D secure password and what is it used for?
Where can I find my card’s PIN code?
View all 15
Security
5
How to reset 2FA?
Incorrect 2FA - possible reasons
How to change my password?
If I received an email about a login from a new device, but have not been logging in from a new device
How to enable 2FA?
Getting started with AltPay
9
What documents are accepted for verification?
What if I do not have the documents you need for my business?
What is the Annual Account Balance fee?
SEPA: Which countries belong to the SEPA network?
What do I need for the Registration?
View all 9
Getting started with us
Your account
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Orders and refunds
Your order
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