Managing my account
Please go to the Wallets section, click on the corresponding wallet, and after go to “Details” in the top right corner. Please note that they can...
Fri, 12 Jul, 2024 at 9:14 AM
It seems like your browser is blocking the pop-up window. When you request a Report via an internet bank, it is ready for you almost immediately. Please che...
Wed, 10 Apr, 2024 at 2:03 PM
In order to add additional users, please follow the instructions below: 1. Please log in to your Internet bank, go to Settings, then go to A...
Fri, 12 Jul, 2024 at 9:14 AM
Please be informed that it is your responsibility to inform us via email at support@altpay.uk or compliance@altpay.uk regarding any changes in directors or ...
Fri, 5 Apr, 2024 at 2:51 PM
Please log in to your internet bank, go to Settings, then go to Notifications and tick the boxes that most relate to you. For your convenience, plea...
Fri, 12 Jul, 2024 at 9:15 AM
Welcome to AltPay! For your first login, you will need the email address you used for Registration and the password you created during the first stage o...
Mon, 20 May, 2024 at 2:16 PM
Your account has EUR SEPA wallet straight after opening. To get the details of your wallet, please jump into How to find my Wallet details? You can ...
Mon, 17 Jun, 2024 at 9:20 AM
If you are unable to login into your account for any reason, please check your email inbox and spam folder. If there is no email from us, then please contac...
Thu, 28 Mar, 2024 at 1:33 PM
Simply send us an email to support@altpay.uk with the free-form request to prepare a Reference Letter which will be signed and stamped. A standard Refer...
Thu, 28 Mar, 2024 at 1:35 PM
First of all, please bear in mind that the payment confirmation is available only when the payment has the status “Completed”. If you would like t...
Fri, 5 Apr, 2024 at 3:42 PM