Managing my account

How to find my Wallet details?
Please go to the Wallets section, click on the corresponding wallet and go to “More actions” in the top right corner. After that, please click on “Bank deta...
Mon, 20 May, 2024 at 2:15 PM
What if the statement is not downloading?
It seems like your browser is blocking the pop-up window. When you request a Report via an internet bank, it is ready for you almost immediately. Please che...
Wed, 10 Apr, 2024 at 2:03 PM
Adding a new user
Please log in to your internet bank, go to Settings, then go to Account Users, press Add Users, enter required data and choose corresponding Access Options....
Tue, 11 Jun, 2024 at 11:47 AM
How to change a Director
Please be informed that it is your responsibility to inform us via email at support@altpay.uk or compliance@altpay.uk regarding any changes in directors or ...
Fri, 5 Apr, 2024 at 2:51 PM
How to manage notifications?
Please log in to your internet bank, go to Settings, then go to Notifications and tick boxes that most relate to you. For video-instructions on our Yout...
Thu, 28 Mar, 2024 at 11:59 AM
My First Login
Welcome to AltPay! For your first login, you will need the email address you used for Registration and the password you created during the first stage o...
Mon, 20 May, 2024 at 2:16 PM
My First Deposit
Your account has EUR SEPA wallet straight after opening. To get the details of your wallet, please jump into How to find my Wallet details? You can ...
Mon, 17 Jun, 2024 at 9:20 AM
What if my account is blocked?
If you are unable to login into your account for any reason, please check your email inbox and spam folder. If there is no email from us, then please contac...
Thu, 28 Mar, 2024 at 1:33 PM
How can I get an official letter with my account details?
Simply send us an email to support@altpay.uk with the free-form request to prepare a Reference Letter which will be signed and stamped. A standard Refer...
Thu, 28 Mar, 2024 at 1:35 PM
Where to find payment confirmation?
First of all, please bear in mind that the payment confirmation is available only when the payment has the status “Completed”. If you would like t...
Fri, 5 Apr, 2024 at 3:42 PM