Your account has EUR SEPA wallet straight after opening.
To get the details of your wallet, please jump into How to find my Wallet details?
You can add funds (replenish) to it via direct SEPA transfer. Be aware that transfer can take up to 1-2 business days.
If you don't get the money after 2 business days, please contact us at support@altpay.uk and send us a Payment Confirmation in pdf format from your bank.