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General
AltPay account opening
3
All about ID Verification
Registration for Business account
What happens when my registration is completed?
Making payments
8
What If the beneficiary name is too long?
If It looks like you have entered an invalid IBAN
How to create a beneficiary?
How to change beneficiary details
How to repeat a payment?
View all 8
Managing my account
11
How to find my Wallet details?
What if the statement is not downloading?
Adding a new user
How to change a Director
How to manage notifications?
View all 11
Cards
17
How long do I have to wait for the ordered card: Physical, Virtual and Disposable?
How many cards can be ordered for one account?
How to top up my card?
What is the static password and what is it used for?
Where can I find my card’s PIN code?
View all 17
Security
4
2FA Reset Instruction --- Ondato process
Incorrect 2FA - possible reasons
How to change my password?
If I received an email about a login from a new device, but have not been logging in from a new device
Getting started with AltPay
9
What documents are accepted for verification?
What if I do not have the documents you need for my business?
What is the Annual Account Balance fee?
SEPA: Which countries belong to the SEPA network?
What do I need for the Registration?
View all 9
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