AltPay account opening 3

• All about ID Verification
• Registration for Business account
• What happens when my registration is completed?

Making payments 10

• What If the beneficiary name is too long?
• If It looks like you have entered an invalid IBAN number
• How to change beneficiary details
• How to repeat a payment?
• Where to check payment status?

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Managing my account 12

• How to find my Wallet details?
• What if the statement is not downloading?
• Adding a new user
• How to change a Director
• How to manage notifications?

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Cards 16

• How long do I have to wait for the ordered Physical or Virtual card?
• How many cards can be ordered for one account?
• How to top up my card?
• What is the static password or 3D secure password and what is it used for?
• Where can I find my card’s PIN code?

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Security 5

• How to reset 2FA?
• Incorrect 2FA - possible reasons
• How to change my password?
• If I received an email about a login from a new device, but have not been logging in from a new device
• How to enable 2FA?

Getting started with AltPay 9

• What documents are accepted for verification?
• What if I do not have the documents you need for my business?
• What is the Annual Account Balance fee?
• SEPA: Which countries belong to the SEPA network?
• What do I need for the Registration?

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