Cards

How long do I have to wait for the ordered card: Physical, Virtual and Disposable?
We have two delivery options for the Physical cards: Standard: performed in 14 working days and free of charge. Express: takes 3-5 working days and co...
Thu, 28 Mar, 2024 at 1:38 PM
How many cards can be ordered for one account?
You are allowed to order an unlimited amount of cards for your account.
Thu, 28 Mar, 2024 at 1:39 PM
How to top up my card?
Please go to the Wallets section. Select your card. Then you need to find the white button “Top up wallet” in the top right corner.  After that, choos...
Thu, 4 Apr, 2024 at 12:16 PM
What is the static password and what is it used for?
A static password is a password that is used multiple times for authentication sessions. Symbols and their sequence are invented by the user individually. W...
Thu, 9 May, 2024 at 1:44 PM
Where can I find my card’s PIN code?
First, please follow the “Wallets” section and select the necessary wallet that the card was created for. Next, point the mouse cursor on your card and ...
Fri, 5 Apr, 2024 at 2:43 PM
What to do if I forgot my PIN code?
Please point the mouse cursor on your card and click on “Card details”. Then follow the “PIN” section and click on the “Show PIN” button. In the newly opene...
Mon, 8 Apr, 2024 at 11:22 AM
How to close my card?
Please go to your “Wallets”, choose the card’s wallet and point the mouse cursor on the card.  Click on “Manage card” and follow the “Close card” secti...
Fri, 5 Apr, 2024 at 2:44 PM
How to “Freeze” and “Unfreeze” my card?
To freeze your card, please go to your “Wallets” in the left-hand menu, click on your card’s wallet, and point the mouse cursor on the card. Click on “Freez...
Mon, 8 Apr, 2024 at 11:24 AM
What does “Freeze the card” mean?
“Freeze the card” - is a temporary blocking of the card. You cannot pay with a frozen card online, in stores and withdraw cash from it. Compared with a bloc...
Mon, 8 Apr, 2024 at 9:53 AM
Where can I find a card wallet statement?
In the menu on the left-hand side you need to find the section “Transactions”. There you will see the Wallet-Type-Fees-Date range menu. Please, select the r...
Tue, 7 May, 2024 at 4:54 PM