In case you no longer have access to the device with 2FA Authenticator, like Google Authenticator, and you don't have 2FA restore codes, we can reset 2FA for you. To do so, please send a request to support@altpay.uk. Once received, we will send you a one-time link to complete the identity verification process. After successful verification, we will reset your 2FA and notify you accordingly, and you will be able to set it up again on your device.